Politique Qualité et satisfaction client

Politique Qualité et satisfaction client

TAV Tunisie, operator of Enfidha Hamammet International Airport aims to be the pioneering and leading airport operating company in Africa. Thus, we commit to provide our customers and stakeholders the highest quality services by adhering and satisfying the applicable requirements and to continually improve our quality management system, ethics and corporate behavior. This commitments are rooted in TAV Tunisie’s values.

Besides, it is TAV Tunisie belief that all parties affected by the provided services have the right to raise concern and make complaints. TAV Tunisie recognizes complaints as providing valuable feedback on performance quality and the effectiveness of its programs, policies, rules and procedures. Complaint will be handled in a fair, confidential and responsive manner, free from repercussion or prejudice. 

 Accordingly, our main targets are to:

  • Develop our staff professionalism
  • Improve our customer satisfaction
  • Improve airport capacity & market share
  • Limit the environmental Impact of airport operations and generate a social benefits
  • Continuous improve of processes and performance of the quality management system
  • Optimize, our resources by improving operational activities and better serve our customers
  • Consolidate by putting in place ethical behavior and compliance to gain confidence and performance

This quality policy was adopted by TAV Tunisie Management on 08/01/2020 and is effective from that date.


Questions Fréquemment Posées

The Lost & found Office is located right next to the baggage claim area in the Arrivals hall.
For detailed information please click: www.mof.ge
Smoking is allowed only at designated smoking areas at the airport
Each airline has different procedures for domestic animals. You must inquire about this with your airline company. Most airlines do not accept birds and rodents into the cabin. These types of animals may travel in the cargo section of the aircraft. There is a restriction on the number of domestic animals accepted into the cabin.
We recommend passengers to be at the airport 120 minutes (2 hours) prior to their flight.
For detailed information please click
It is located in the middle of the Arrivasl & Departures Hall of the terminal, where qualified doctors are ready to provide medical assistance 24 hours a day.
Phone: +955 32 310 345 / +995 32 310 467
Information regarding customs procedures can be found at: www.rs.ge