Quality & Customer satisfaction Policy
TAV Tunisie SA, operator of Enfidha Hamammet international airports, is committed to an operating philosophy based on openness in communication, integrity in serving our customers, fairness and concern for our employees and stakeholders and responsibility to the communities within which we operate.
Our vision is to promote Tunisian destination by meeting or exceeding customer expectation for quality, safety and sustainability.
Additionally, we are dedicated to contribute to Tunisia Air Transportation development and a profitable business culture.
Therefore, we have established a quality management system that reflects our commitment for improving quality and complying with applicable regulations and
Thus, our main objective is to ensure the highest level of service quality and flight safety through:
- Improving resource planning,
- Developing our staff professionalism,
- Improving our customers’ satisfaction,
- Improving airport capacity and market share,
- Limiting the environmental impact of airport operations and generate social benefits,
- Continuous improving of processes and performance of the quality management system,
This quality policy was adopted by TAV Tunisie Management on 06/02/2019 and is effective from that date.